Guarantees
At SendTo, we believe every flower delivery should feel special. That’s why we back every order with clear, simple guarantees – so you can send with confidence, knowing we’ve got every detail covered.
Our Freshness Guarantee
We’re committed to delivering flowers that delight. That’s why we guarantee our bouquets will arrive fresh and full of life.
Most flowers will last 7 days, and roses typically last 3–5 days. Selected bouquets and potted plants come with an extended 14-day freshness guarantee.
If your flowers don’t meet expectations, simply get in touch – we’ll gladly replace them or offer a refund. No hassle, no fuss.
How We Keep Flowers Fresher, Longer
Because our flowers avoid extended stays in warehouses, trucks and florist’s coolers, we're able to guarantee you the absolutely freshest flowers available.
We will never compromise on your flowers’ freshness or longevity. For this reason, some flowers will arrive with their buds closed so they can begin opening on arrival.
Our Pricing Guarantee
What You See Is What You Pay!
All standard delivery costs are included in our prices – no hidden fees, no surprises.
The price listed is the total you’ll pay for your gift. At SendTo, we believe in keeping things simple and transparent.
Have a valid offer code? Just enter it at checkout to apply your discount.
Our Customer Service Commitment
Your satisfaction is our top priority. Here’s what you can expect from us:
Clear, upfront pricing: no hidden fees
Full transparency: we detail exactly what’s in each gift.
Easy contact: phone, email, and address details clearly listed.
Secure ordering: your personal data is protected with encryption.
Fast responses: we’ll address any queries or issues promptly.
Fair resolutions: if something’s not right, we’ll make it right.
Respect for your choices: update or remove your contact details anytime.
Our Delivery Guarantee
We guarantee your order will be delivered in great condition, on or before the requested date. If delivery timing is affected, we’ll get in touch to discuss options. If needed, we’ll use our best judgement to ensure your gift gets there in the most timely and thoughtful way possible.
Whenever you can, please provide a contact number for the recipient – it helps us ensure smooth delivery.
Our Privacy Policy
Your privacy matters. We only collect the information needed to deliver your order successfully – names, addresses, contact numbers, and emails. This data is shared only with trusted service providers like couriers and payment gateways, strictly for order fulfilment.
We may occasionally send product updates or seasonal offers. You can unsubscribe at any time, and we’ll action it immediately.
Your data is stored securely, and if we ever experience a breach, we’ll notify you right away and take swift action. And we will never sell your information to anyone. Ever.